Returns & Care
Made Slowly. Chosen Carefully.
Each Guseli Design piece is designed and hand-cast in my Queensland studio in small batches.
The casting process leaves its own signature. Veining shifts, mineral movement changes and no two pieces resolve in quite the same way. These differences are part of the work and part of what makes the piece you receive uniquely yours.
I hope you will choose your piece with the same consideration with which it was made. For this reason, Guseli Design does not accept returns or exchanges for change of mind.
If something isn't right
I take great care in making, finishing and packing every piece before it leaves my studio.
If your order arrives damaged, is faulty, or you receive something other than what you ordered, please get in touch as soon as possible, with your order number and photographs where relevant.
I will work with you personally to make it right.
Where an item is faulty, damaged or otherwise does not meet the consumer guarantees provided under Australian Consumer Law, you are entitled to the remedies available to you under that law. Nothing in this policy limits or excludes those rights.
The character of handmade work
Variations in colour, veining, pattern, texture and surface are inherent to the hand-casting process. Small differences between pieces, and between a piece and its photographs, are not considered faults.
They are evidence of the making.
Where Studio Select is available, you may choose the exact casting that will be sent to you. For other pieces, photographs represent the character, form and palette of the work, while the individual mineral movement will belong to your piece alone.
Returning a faulty, damaged or incorrect piece
If a return is required because an item is faulty, damaged or incorrect, I will provide you with return instructions.
Please don't send a piece back before getting in touch, as I want to make sure its return is handled safely and with care.
Where required under Australian Consumer Law, Guseli Design will cover reasonable return costs and provide the appropriate repair, replacement or refund.
Refunds, where applicable, will be processed to the original payment method once the return has been received and assessed. Please allow for your bank or payment provider's processing time before the funds appear in your account.
A final note
These objects are made to be held, worn, used and lived with. I make each one individually, and it matters to me that what leaves my studio reaches you as it should.
If you have a question about a piece before purchasing, you are always welcome to get in touch.